Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. It was just a few days later when I received my first follow-up call. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The energy on these days rocked my world. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. The Apple Professional Training courses are now available at training.apple.com. This cookie is set by GDPR Cookie Consent plugin. Apple participates in the E-Verify program in certain locations as required by law. Page Turning Animation is Back! This includes knowing how to use the tools and equipment they need to complete their work. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. After submitting my application it was a waiting game. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Both full-time and part-time jobs are available. The entire store team benefits from your commitment to providing the best care for customers. Ability to work independently: Independent work is a necessary skill for technicians to have. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. This requires a lot of testing and coordination between different teams within Apple. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. And thats our greatest strength. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Filter our Apple training by your desired technology. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. All our courses are practical, hands-on, and led by trusted Apple experts. Learn more. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. At Apple, were not all the same. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. And be amazed by what it does for yours. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Discover even more benefits of doing what you love. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Badges are issued and managed through Credlys digital badging platform. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Communication skills: Communication skills are essential in any technical role. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple Professional Training exams are offered online and cost $149. You may be communicating with other technicians, engineers or managers. These cookies ensure basic functionalities and security features of the website, anonymously. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Finding the right course should be simple and intuitive. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. We were thanked for coming and then excused once we had completed our quiz. Apple training delivers everything you need to learn about the technologyonline and on your time. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. They may also move into management positions. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. This cookie is set by the Google. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. We deliver a full range of Apple courses, including support and repair training for Apple devices. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Recertification exams for unexpired certifications cost $49. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Users can demonstrate their competency with two new exams and earn certification from Apple. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Add to Favourites IN-Technical Specialist. This cookie is set by GDPR Cookie Consent plugin. Stay up to date with what you want to know. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". The next 10 days were essentially "Apple boot camp." This can be a very rewarding job, but it can also be stressful at times. As businesses become more reliant on technology, the need for security professionals will continue to grow. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Please note that all salary figures are . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. This cookie is set by GDPR Cookie Consent plugin. This cookie is used by the map which helps visitors to identify and reach the facility. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. To view your favorites, sign in with your Apple ID. In this role, you wont be expected to repair hardware. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. It works only in coordination with the primary cookie. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The mob used the electronics in the store to play music and record their dance routine. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Come to us in your pursuit of success. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. . TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Thanks to her teams help and extra tech training, she got to know our products inside out. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Because to create products that serve everyone, we believe in including everyone. Take proctored certification exams from your home or office. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The program is open to institutions in Europe, the Middle East, India, and Africa. Come eager to listen and learn from your team, your mentors and your customers. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. By clicking Accept All, you consent to the use of ALL the cookies. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. It does not store any personal data. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Do you love how it feels to help others? You will be working with customers one-on-one to help them with their Apple products. The training has been completely redesigned and moved to an online, self-paced format. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). You may be communicating with customers over the phone, in person or through email. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Apple today launched updated professional training and certifications for IT support and management. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. An Apple digital badge represents your achievement in professional training. The latest news and updates, direct from Apple. Both full-time and part-time jobs are available. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Copyright You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. You maintain composure and customer focus while troubleshooting and solving issues. Roles based in Quebec require French language proficiency. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Learn more (Opens in a new window) . You reassure customers when delivering product diagnoses and potential solutions. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Own your learning schedule with self-paced, online courses. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. View All Courses Questions? Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Save someone's day. click here to select a store and view pay information. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Copyright 2000-2023 MacRumors.com, LLC. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. You have excellent time management skills and can make decisions quickly. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Title(s) held: My official title was "specialist." Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Customer loyalty and satisfaction is their number one priority. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." At Apple, base pay is one part of our total compensation package and is determined within a range. See which role best matches your experience. Theyre so grateful and that feels really good.. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Learn more (Opens in a new window) . You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Access your favorite topics in a personalized feed while you're on the go. And after youve passed an exam, display your verified digital badge on any professional networking site. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. All our courses are practical, hands-on, and led by trusted Apple experts. By clicking Sign up, you agree to receive marketing emails from Insider Youll grow your career skills, too, because leaders here take an active role in your professional development. Certifications are updated on a per product basis annually. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Its a secure, shareable credential. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. A woman in tears came into the store because she had dropped her phone in the water. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. A career as an Apple Technical Specialist can be both rewarding and challenging. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Get startedand submit your resume. Both full-time and part-time jobs are available. And be amazed by what it does for yours. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Helping customers and providing technical assistance. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Apple Inc. All rights reserved. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Another perk of working there: Customers love Apple, so my days were often pleasant. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. This cookie is used for advertising, site analytics, and other operations. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. It lasted 10 days and was always closely monitored by a manager and a store lead employee. There is tons of support when needed and the training/onboarding process is great. The exam costs aren't as crazy as CompTIA. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. This cookie is installed by Google Analytics. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Learn more about your EEO rights as an applicant (Opens in a new window) . They may also be responsible for providing support to Apple Authorized Service Providers. The redesigned training has moved to an online, self-paced format. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. For more details and to apply, visit, Apple Professional Training courses are available now at. Apple Technical Specialists are responsible for providing technical support and training to Apple customers.