v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Please note, the ticket price may be higher than the face value that appears on the ticket. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Our help is free. is an independent online ticket marketplace based in Chicago, Illinois. If you received a coupon for 120 percent that expires in 12 months, dont worry! But all was not lost, according to Vivid Seats. Wondering what else DoNotPay has up its sleeves? If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. We may, at your request, ask the seller to re-issue your tickets. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Privacy Policy and If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Vivid Seats will determine when an event is cancelled based upon the best information available. What do I do if my event is cancelled? The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Denying access to the Vivid Seats Marketplace. This FAQ explains our general policy and approach. What should I do? Can I get a refund for my Marriott Vacation Club Points? Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! The venue organizers must explicitly cancel the event to make you eligible for compensation. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. So why is it holding on to Himbergers money? See the updated dates below. A full-service national event ticket marketplace. She lost her engagement ring in a rental car. DoNotPay Can Be Your Little Swiss Army App. VividSeats has B rating with the BBB.org as of September 2022. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. We will donate 1 ticket for every ticket you originally purchased. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. You will receive notice via email if your event has been canceled. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. According to court documents, the claim submission deadline has passed. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Thats over 18 months after we bought the tickets, he says. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. $7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final Vivid Seats: 100% Buyer Guarantee. We are dedicated to making sure every customer is satisfied. This email will be used to sign into all New York sites. As our Sales Terms and Conditions state, all sales are final. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. I tried emailing and calling. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. There are mice in my vacation rental! How do I get my compensation? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. View Privacy Policy. Each listing contains the event name, date, seat location, and price per ticket. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . . SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Subscribe now. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. The hosts cancellation policy will apply as usual. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. If your show hasnt announced a new date yet, please hold on to your tickets. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. A full-service national event ticket marketplace. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. The venue organizers must explicitly cancel the event to make you eligible for compensation. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Those . VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. To stay up-to-date on the events status, monitor the venues website from time to time. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Will this be the busiest spring break ever? If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Box Office . Please contact the claims administrator if you have any questions. Grounds Admission Pass/Grounds Pass. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Sit back and relax while we do the work. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Academy LA is a cashless venue. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. . Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. How to Get a Refund for All Your Tickets - Vulture 1650 Arch Street, Suite 2210 Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Fill out this form for a FREE and prompt case evaluation. How can you get a full refund from Trainline? All users must comply with all local, state, federal and international laws, ordinances and regulations. They only refund the ticket cost though, but for the fees they give you store credit. Orders exceeding four tickets may be split up into different rows within the requested zone or section. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. This policy is necessary because of our status as a live marketplace. Tickets for some events are impossible to come by, so you may only find them on the companys site. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies.
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